Your satisfaction is important to us! Each item at WoolArtistry is a one-of-a-kind creation, designed and handmade with care and dedication. Due to the unique nature of our work—including felted wool sculptures and handcrafted clothing—we do not accept returns.

If you have any concerns about your purchase, please contact us at [email protected] within 7 days of receiving your item. We will do our best to address any questions and offer guidance to ensure you are happy with your order.

Thank you for understanding and supporting our handmade process!

Order Change Policy If you wish to make changes to your order, please email us at your earliest convenience within 24 hours of placing the order. Due to the individualized nature of our work, we cannot guarantee adjustments beyond this timeframe.

Order Cancellation Policy (For Custom-Made Items) To secure your place in our waiting list, a non-refundable deposit of 20% of the total price is required at the time of booking. This deposit ensures we can dedicate time and resources to your custom creation.

If you decide to cancel before we begin crafting your piece, we will refund any payments made, excluding the 20% non-refundable deposit.

Once work has begun, cancellations are no longer possible, as each item is meticulously handcrafted with time and materials specifically dedicated to your unique order.

We truly appreciate your understanding, as every creation at WoolArtistry is made with care and attention to detail.

Order Change Policy If you wish to make changes to your order, please email us at your earliest convenience within 24 hours of placing the order. Due to the individualized nature of our work, we cannot guarantee adjustments beyond this timeframe.