At WoolArtistry, we take pride in crafting unique, full-body wool felted sculptures, each designed with deep care, intense focus, and artistic precision. Because each bespoke miniature requires hundreds of hours of meticulous needle-felting to capture your pet’s posture and personality from every angle, our custom orders operate on a highly exclusive waitlist basis.

To ensure the best experience and the highest museum-quality details for your beloved companion, our process is structured as follows:

The Bespoke Journey (Custom Order Process)

• Step 1: Join the Waitlist Clients join our exclusive waitlist by filling out the subscription form on our website. As our capacity is strictly limited, this ensures a fair, first-come-first-served approach.

• Step 2: Commission Opening & Consultation When a commission slot becomes available, we will contact you via email. We will request clear, multi-angle photos of your pet (including their overall posture, tail shape, and specific fur patterns) and discuss all bespoke details—such as a playful open mouth with a tongue, or unique birthmarks—to perfectly capture their soul in 3D.

• Step 3: Pricing & Full Payment Invoice During the consultation, you will select your preferred full-body size from our fixed pricing tiers:

  • Full-Body Miniature (6-8 cm): $500 USD

  • Full-Body Classic (12-15 cm): $800 USD

  • Full-Body Masterpiece (20 cm): $1300 USD

  Once the design and dimensions are approved, we will send you a formal invoice. Full payment upfront is required to officially secure your commission slot and allow us to begin material sourcing.

• Step 4: The Slow Crafting Process Upon receiving the full payment, we officially begin the crafting journey. As true art takes time to bloom, please allow 3 to 6 months for the completion of your bespoke piece.

• Step 5: Completion & Delivery After final refinements, the completed creation is securely packaged for safe delivery. A confirmation email with shipping details and care instructions will be provided.

Refund & Cancellation Policy

Because each full-body sculpture is entirely handmade, strictly one-of-a-kind, and tailored specifically to your pet's exact 360-degree likeness, all custom commission sales are final.

• Full Payment Required: Full payment must be made upfront to reserve your exclusive production slot and cover the initial premium material and design costs.

• Strictly Non-Refundable: Once the full payment is made and the crafting process begins, no refunds, cancellations, or exchanges can be issued under any circumstances. This policy ensures fairness for the immense time, intense labor, and unrecoverable resources dedicated to bringing your unique creation to life.

Every custom creation is crafted with deep commitment, transforming your memories into lasting wool artistry. For any inquiries before joining the waitlist, please reach us at [email protected]