At WoolArtistry, we take pride in crafting unique, handmade wool felted pieces, each designed with deep care, intense focus, and artistic precision. Because each bespoke creation requires hundreds of hours of meticulous needle-felting, our custom orders operate on a highly exclusive waitlist basis.

To ensure the best experience and the highest museum-quality details for your beloved companion, our process is structured as follows:

The Bespoke Journey (Custom Order Process)

• Step 1: Join the Waitlist Clients join our exclusive waitlist by filling out the subscription form on our website. As our capacity is strictly limited, this ensures a fair, first-come-first-served approach.

• Step 2: Commission Opening & Consultation When a commission slot becomes available, we will contact you via email. We will request clear, multi-angle photos of your pet and discuss all bespoke details (such as open mouth with tongue, specific birthmarks, and fur patterns) to perfectly capture their soul.

• Step 3: Pricing & Full Payment Invoice During the consultation, you will select your preferred style from our fixed pricing tiers:

  • Classic Framed Headshot (6-inch): $500 USD

  • Premium Framed Headshot (3D paws, open mouth/tongue): (6-inch) $750 USD

  • Premium Framed Headshot (3D paws, open mouth/tongue): (8-inch) $950 USD

  • Premium Framed Headshot (3D paws, open mouth/tongue): (10-inch) $1150 USD

    Once the design concept is approved, we will send you a formal invoice. Full payment upfront is required to officially secure your commission slot and allow us to begin material sourcing.

• Step 4: The Slow Crafting Process Upon receiving the full payment, we officially begin the crafting journey. As true art takes time to bloom, please allow 3 to 6 months for the completion of your bespoke piece.

• Step 5: Completion & Delivery After final refinements, the completed creation is securely packaged for safe delivery. A confirmation email with shipping details and care instructions will be provided.

Refund & Cancellation Policy

Because each piece is entirely handmade, strictly one-of-a-kind, and tailored specifically to your pet's exact likeness, all custom commission sales are final.

• Full Payment Required: Full payment must be made upfront to reserve your exclusive production slot and cover the initial material and design costs.

• Strictly Non-Refundable: Once the full payment is made and the crafting process begins, no refunds, cancellations, or exchanges can be issued under any circumstances. This policy ensures fairness for the immense time, intense labor, and unrecoverable resources dedicated to bringing your unique creation to life.

Every custom creation is crafted with deep commitment, transforming your memories into lasting wool artistry. Please submit the form below to join the waitlist, and we look forward to bringing your companion to life in wool! For any inquiries before joining the waitlist, please reach us at：[email protected]